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Shipping

ORDER PROCESSING & HANDLING TIME

Orders are processed during business hours Monday to Friday.  Our average handling time before we despatch your parcel is 1 – 2 business days. For customers who choose to pay via Bank Transfer, please note processing will not start until your funds have successfully cleared into our account (1 – 3 days, depending on your bank).

DELIVERY LOCATIONS

Desiderate delivers to anywhere in Australia.

CAN I PICK UP MY ORDER?

As an online only business with no retail store-front, pickup is not available.

ADDRESS ERRORS

If a parcel is returned due to insufficient or incorrect postal address information provided during checkout, it will be the responsibility of the customer to cover the additional postage charges for re-delivery.

REGULAR SHIPPING

Orders are sent with Fastway Couriers and require signature on delivery unless you give authority to leave parcel unattended. When your parcel leaves here you receive an email with tracking information.

EXPRESS SHIPPING

Express parcels are sent either via Fastway or Australia Post, which ever company offers the fastest express service to your area.

INTERNATIONAL SHIPPING

International shipping rates are available upon request.